Seven Signs Your Employees are Unhappy (and What to do About It)
The link between creating a positive Customer Experience and an engaged workforce is widely accepted, so why do we find it hard to build motivated teams that are passionate about the companies they...
View ArticleMr Employee Experience Finds EX is in Fashion at River Island
Ben Whitter is known as Mr Employee Experience in business circles, and his role as a global Employee Experience (EX) leader brings him into contact with many companies keen to improve how they...
View ArticleMr Employee Experience: Star Struck at Startle
Ben Whitter is known as Mr Employee Experience in business circles, and his role as a global Employee Experience (EX) leader brings him into contact with many companies keen to improve how they...
View ArticleDelivering an Unmatched Customer Experience in the Digital Age
Creating highly engaged customers is forcing companies to provide their customers with a consistent experience whenever and wherever they need it….digitally. Did you know that highly engaged customers...
View ArticleCustomer What?: Exclusive Excerpt from new Book by Ian Golding
Customer Experience professional consultant Ian Golding is well known to CXM readers thanks to his role as a Non-Executive Editor and a CX Masterclass leader, but his influence is expanding...
View ArticleMr Employee Experience: Igniting Ideas at IGNIS
Ben Whitter is known as Mr Employee Experience in business circles, and his role as a global Employee Experience (EX) leader brings him into contact with many companies keen to improve how they...
View ArticleAsk Ian: Gold Standard Advice from Customer Experience Kingpin
Customer Experience specialist Ian Golding, author of new book Customer What: The Honest and Practical Guide to Customer Experience, today begins a new feature in Customer Experience Magazine, in which...
View ArticleAsk Ian: Making Customer Personalisation Simple
Customer Experience specialist Ian Golding, author of new book Customer What: The Honest and Practical Guide to Customer Experience, writes for Customer Experience Magazine, offering his expert insight...
View ArticleMr Employee Experience: Anything’s Possible with DRP
Ben Whitter is known as Mr Employee Experience in business circles, and his role as a global Employee Experience (EX) leader brings him into contact with many companies keen to improve how they...
View ArticleDelivering Digital Excellence
As we approach the finals of the 2018 UK Digital Experience Awards, it’s worth asking what organisations can do to achieve Digital Customer Experience excellence. Already, ‘digital’ permeates virtually...
View ArticleAsk Ian: Journey Mapping in Your Customer’s Shoes
Customer Experience specialist Ian Golding, author of new book Customer What: The Honest and Practical Guide to Customer Experience, writes for Customer Experience Magazine, offering his expert insight...
View ArticleBuilding a Strong Link Between Brand and Customer Experience
In a recent Enghouse webinar we were privileged to be joined by Kim Bright from LEGO Education who discussed the relationship between their brand and Customer Experience, and how it is interwoven with...
View ArticleAsk Ian: How do I Recover From a Customer’s Online Public Complaint?
Customer Experience specialist Ian Golding, author of new book Customer What: The Honest and Practical Guide to Customer Experience, writes for Customer Experience Magazine, offering his expert insight...
View ArticleTake a Chance on Poor Customer Experience? Mamma Mia, No!
In the midst of the ‘Experience Economy’, where Customer Experience is the key driver of lasting customer relationships and loyalty, many organisations still leave things to chance. Instead, a clear...
View ArticleAsk Ian: What Does Awards Success do for my Business?
Customer Experience specialist Ian Golding, author of Customer What: The Honest and Practical Guide to Customer Experience, writes for Customer Experience Magazine, offering his expert insight to help...
View ArticleCustomer Experience: The Agony and the Ecstasy
Basia Szumska-Hare, a Global client Director at Capita IT Enterprises is a judge at the 2018 UK Customer Experience Awards. It’s been one of those days today, I feel terrible, and it’s all about one of...
View ArticleStorytelling: The Secret to CX Success
Phil Durand is Director of CX Management at Confirmit and judged at the 2018 UK Customer Experience Awards. The nominees for the Best Use of Insight & Feedback category – which was won by BT...
View ArticleCX: Harnessing the Human Factor
Phil Durand is Director of CX Management at Confirmit and judged at the 2018 UK Customer Experience Awards. Perhaps the most telling observation from judging at this year’s Customer Experience Awards...
View ArticleAsk Ian: Discount Sales – Classy or Kitsch?
Customer Experience specialist Ian Golding, author of Customer What: The Honest and Practical Guide to Customer Experience, writes for Customer Experience Magazine, offering his expert insight to help...
View ArticleAsk Ian: Are Customer Loyalty Schemes Worthwhile?
Customer Experience specialist Ian Golding, author of Customer What: The Honest and Practical Guide to Customer Experience, writes for Customer Experience Magazine offering expert insight to help...
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